Return Policy

Return Policy

Finding your perfect piece should be easy. If an item isn’t the perfect match, return it for a refund within 30 days of delivery in the original condition and packaging.

A few items can’t be returned, including:

Clearance items (unless damaged or defective)

Gift cards

Personalized items

Items marked “Non-Returnable”

Items you have already assembled

Open Box Items

Live Plants

Any outbound shipping charges collected on the order will not be refunded. This includes:

$4.99 shipping charge for orders under $49

Upgraded shipping charges (expedited, express, room of choice, etc.)

Assembly services included with delivery

However, if your item is damaged or defective, these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.

To start a return, visit My Orders. For step-by-step instructions, read our Returns and Exchanges article.

Refund Options

You can choose to receive store credit for your return, or have the original payment method refunded. Any associated return shipping costs will be deducted from the refund amount. More details can be found in Refunds.

Modified Return Policies

Our return policy is slightly different for some products and special-occasion purchases:

Large Appliance Return Policy

You can return a large appliance within 30 days of delivery as long as it has not yet been installed and is returned in the original packaging. In rare cases, you might have to pay the manufacturer’s restocking fee.

Before installing the appliance, please double check the following when it arrives:

1) Scan the box for damage.

2) Make sure the product name and model number match your order confirmation.

3) Remove the packaging and inspect the appliance.

If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.